Role


Duties & Responsibilities
1. Review and validate dealer warranty claims for accuracy, completeness and policy compliance with the distributor guideline.
2. Approve or reject claims base on technical analysis, warranty coverage with supporting documentation
3. Monitor claim turnaround time and ensure timely processing.
4. Provide warranty and system guidance to dealers regarding claim submission.
5. Prepare weekly and monthly report related to warranty claims and data analysis
6. Coordinate with internal department such as customer support, technical and sales to gather necessary information related to warranty claims
7. Guide dealer on warranty/goodwill parts and their disposal according to distributor guideline
8. Conduct warranty training processes for new dealership or refresher process.
9. Prepare and shared all necessary warranty bulletin and campaign to dealer whenever require.
10. Perform any ad hoc or additional tasks as and when required by the management.

Job Requirements
Minimum 4 years of working experience
Minimum Diploma in Business Administration, Accounting, Engineering, Automotive Technology or a related field
SPM with relevant automotive/workshop exposure can be considered
Must be attentive to details, able to manage time and job efficiently and work in a team, discipline and have high job responsibility

  Employment Type:  PERMANENT

  Min. Education:  Sijil Pelajaran Malaysia or equivalent

  Industry:  Automotive

  Spoken Language:  Malay, English

  Written Language:  Malay, English

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