Duties & Responsibilities
1. To handle daily dealers and stockists parts order processing
2. To handle parts ordering process from FUSO / MB.
3. Parts Ordering and Inventory Management for FUSO / MB parts.
4. Shipping and logistics handling.
5. To handle stock receiving into IMS system, ensuring GRN for incoming consignments are issued, registered, verified, recorded and filed.
6. Liaise with warehouse on parts delivery to dealers/stockiest.
7. Liaise with local suppliers on purchase orders, back orders and goods receiving.
8. Liaise with forwarders on custom duties and shipments to avoid detention charges.
9. To prepare invoices from vendors and suppliers for Finance department.
10. Liaise with Finance to register and verify invoices prior to payment.
11. To send SOA to dealers and stockiest on a monthly basis.
12. To raise Purchase Request via SAP Business One for Aftersales Team.
13. To monitor documents from warehouse i.e. Discrepancy Reports, CBNS & Goods Return claim form due to handling issue, wrong part delivery, shortage or damage.
14. Attend to customers’ enquiries on parts related matters (i.e. back orders, stock availability price, delivery status etc).
15. Raise Escalation tickets in FUSO / MB for backorder urgent parts and monitor status regularly.
16. Working closely with FUSO / MB team to escalate delivery of urgent or critical parts.