Role


Duties & Responsibilities
1. Taking inbound/outbound call- Take down notes if necessary.
2. Maintain orderliness at front desk by arranging documents accordingly and keeping the front reception area clean at all times.
3. Greetings at the entrance and usher customer to the coffee lounge with HSS Standard Greeting.
4. Answering telephone calls – to ensure prompt answering of all incoming calls within 3 rings
5. Make sure all pricelist and leaflets fully comply on MBM dealer standard that must be printed and ready in showroom for customers. At least make 10 copies for all model.
6. Monitor showroom cleanliness and utilities are functioning properly. Clean, neat and tidy at all time.
7. Display cars and demo cars all clean as MBM standard.
8. Make sure all leads are accepted on time (8am, 11am, 1pm, 5pm) and assign to regarding Sales Executive.
9. Fill up missing data in Sales Force and closed lost leads more than 3 months.
10. Monitor jupiter also to avoid exceed leads.
11. Social media content creation for branch & brand awareness in a weekly manner
12. Google Review monitoring and improvement every week
13. Raise PO for all office supplier – keep track on them and update bosses.
14. Raise DQP if got issue on Sales Force or VBS.
15. Sending attendance report every month to Sales Manager.
16. Monitoring showroom test drive vehicles and update the test drive record in daily basis.
17. Check and update mileage record in daily basis to ensure all vehicle are used for appointment only.
18. Key in walk in and appointment for test drive in VBS.
19. Update showroom registration record and showroom traffic in daily basis. File all document and send report as showroom traffic to Sales Manager.
20. Ensure test drive form is completed with customer details, customer’s I/C and driving license as the document need to have company cop.
21. Order necessary food/beverages for customers in daily basis.
22. Make sure all LCD screen always on and download song for play at showroom.
23. Get new ideas for making showroom area more welcoming and observe the lounge area to maintain a comfortable environment for customers.
24. Ensure all delivery bays are in good condition to provide a pleasant experience for customers receiving their cars.
25. Handle ad-hoc tasks whenever necessary.

Job Requirements
1. Candidate must possess at least SPM / Upper Secondary / Diploma or an equivalent's qualification.
2. At least 1 - 3 years of working experience in the related field is required.
3. Good interpersonal and communication skills at all levels.
4. Excellent verbal and writing skills in English and Bahasa Malaysia.

  Employment Type:  PERMANENT

  Min. Education:  Sijil Pelajaran Malaysia or equivalent

  Industry:  Automotive

  Spoken Language:  Malay, English, Mandarin

  Written Language:  Malay, English, Mandarin

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