Duties & Responsibilities
1. Credit Administration & Documentation Support
• Create and maintain customer details, account records and account setup.
• Support preparation and issuance of letters and related documentation.
• Review documents and updating relevant system records where required.
• Process disbursement requests and ensure accuracy of supporting documents.
2. Security Documentation & Discharge Process
• Assist in the handling, sorting, and verification of loan and security documents.
• Assist in discharge of charge including preparation and coordination of required discharge documents.
• Follow up with solicitors, branches, and internal parties on any outstanding matters/status update.
3. Payment & Administrative Processing
• Process payments to relevant parties in accordance with established procedures.
4. Record Management & Compliance
• Maintain proper filing systems (physical and digital).
• Ensure proper documentation and safekeeping of records for operational and legal purposes.
5. Mail, Courier & Document Administration
• Record and track all incoming and outgoing mails/documents received.
• Ensure timely distribution of documents to the respective recipients.
• Prepare and verify documents for courier dispatch, ensuring accuracy of address and proper documentation.
• Maintain proper filing of incoming and outgoing mails/documents records.
6. Front Desk
• Handle incoming calls, address general inquiries, and direct calls to the appropriate personnel promptly.
• Attend to visitors, clients, and external parties professionally.
7. Ad Hoc Duties
• Provide administrative and operational support as assigned by management.
Core Competencies
• Attention to Detail: High level of accuracy in document handling, recordkeeping, and data entry.
• Organization & Time Management: Ability to multitask, prioritize, and meet deadlines efficiently.
• Technical Skills: Proficient in Microsoft Office and basic systems used in credit administration and recordkeeping.
• Communication Skills: Strong verbal and written communication with ability to liaise effectively with internal and external parties.
• Adaptability: Flexible and willing to take on additional responsibilities as required